Personal Data: Any data about an individual who can be identified directly or indirectly, as defined under the DPDP Act or GDPR.
Processing: Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
Cookies: Small text files placed on your device when you visit a website.
We may collect the following categories of information:
A. Information You Provide Directly
Name, date of birth, billing and shipping addresses
Email address, phone number
Account login credentials
Payment information (processed securely by third-party gateways)
Your reviews, feedback, and customer service inquiries
B. Information Collected Automatically
Log data (IP address, browser type, operating system, date/time of access, pages viewed)
Device identifiers
Usage patterns, clickstream data, and referral URLs
C. Information from Third Parties
We may receive information from affiliates, advertising partners, analytics providers, or public sources, in compliance with applicable law.
We do not knowingly collect Personal Data from children under 18 without parental consent.
We may use your Personal Data for the following lawful purposes:
To register and manage your account
To process and deliver orders, manage returns or refunds
To communicate regarding orders, inquiries, or customer support
To send transactional, promotional, or marketing communications (you may opt out anytime)
To improve our website, products, and user experience
To comply with legal obligations and enforce our Terms & Conditions
To prevent or investigate fraud, unauthorized access, or illegal activities
For any other purpose disclosed at the time of collection or with your consent
For users in the European Economic Area, we process Personal Data based on:
Your consent
Performance of a contract with you
Compliance with legal obligations
Legitimate interests pursued by GiantPro, provided they do not override your fundamental rights
We may share your Personal Data with:
Service Providers: Payment processors, logistics partners, IT services, marketing agencies
Affiliates and Group Companies: For internal operations consistent with this Policy
Legal and Regulatory Authorities: Where required by law or to protect rights and safety
Business Transfers: In connection with mergers, acquisitions, or similar transactions
We do not sell or rent your Personal Data to third parties for independent marketing purposes without your consent.
Your Personal Data may be transferred to and processed in countries outside India. Where applicable, we ensure appropriate safeguards and compliance with data protection laws.
We retain your Personal Data only as long as necessary for its intended purpose or as required by law. Once the retention period expires, data is securely deleted or anonymized.
We implement reasonable technical and organizational safeguards to protect Personal Data from unauthorized access or loss. However, no system is completely secure; use of our Website is at your own risk.
You are responsible for keeping your account credentials confidential.
Subject to applicable law, you may have the following rights:
Right to Access: Request a copy of your Personal Data
Right to Correction: Request correction of inaccurate data
Right to Withdraw Consent: Withdraw consent where applicable
Right to Deletion: Request deletion of your Personal Data
Right to Object: Object to processing for direct marketing or legitimate interests
Right to Data Portability (GDPR only): Receive your data in a machine-readable format
To exercise these rights, contact our Grievance Officer (details below). Verification of your identity may be required.
You may opt out of promotional emails or SMS by following the unsubscribe instructions provided. Transactional or service-related communications will still be sent when necessary.
What Cookies We Use
Strictly Necessary Cookies: Enable core functions like cart and secure login
Performance Cookies: Analyze site usage and performance
Functional Cookies: Remember preferences and settings
Advertising/Targeting Cookies: Deliver relevant ads based on your activity
Managing Cookies
You can disable cookies through your browser settings, but doing so may affect website functionality.
Our website may contain links to third-party sites or services. This Policy does not cover those entities, and we encourage you to review their privacy practices separately.
We do not knowingly collect data from individuals under 18 without parental consent. If such data is inadvertently collected, we will promptly delete it.
We may update this Policy periodically. Updated versions will be posted with a revised Effective Date. Continued use of the website implies acceptance of the updated Policy.
In accordance with the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, the details of our Grievance Officer are as follows:
Grievance Officer
Email: info@giantpro.in
The Grievance Officer will acknowledge and address grievances within the period prescribed by applicable law.